General terms and conditions

SPECIFIC CONTRACT, USE AND TERMS

COVID-19:

**MEASURES TO REDUCE COVID-19 CONTAGION:
– We minimized decoration by removing objects from the house. We also removed the children’s play table in the PALACIO VIEJO DE LAS CORCHUELAS, due to its large number of elements that make it difficult to disinfect effectively.
– Hand soap and disinfectant gel are available for customer use.
– The person in charge of receiving the clients will wear a mask. We ask our clients to also wear a mask at this time. Interpersonal safety distances must be respected and greetings must be avoided.
– Washing of textiles such as bed sheets, in high temperature programs (60ºC).
– Ventilation, cleaning and disinfection between reservations with disinfectant products such as diluted bleach, especially in areas of greatest contact (doorknobs, sinks, faucets, faucets, toilet flush button, kitchen, pool deck chairs, patio and garden chairs…).

GENERAL CONDITIONS

This document establishes the General and Specific Conditions of Contracting, Use and Terms of Services provided through the web LASCORCHUELAS.COM, aims to provide a hosting service in your cottage. Users who hire services through the web LASCORCHUELAS.COM declare to be of legal age (18 years). In case of hiring by minors, the authorization of parents or guardians is required to enjoy the contracted service. In case of doubt, please contact us via e-mail at informacion@lascorchuelas.com. If any provision of the terms and conditions is or becomes invalid or non-binding, the user will continue to be bound by the remaining provisions mentioned. If this occurs, the invalid provision must be complied with to the maximum extent permitted by applicable law.
LASCORCHUELAS.COM undertakes to act with the utmost diligence to the effect that the data appearing on this website are at all times accurate and up to date, therefore no liability is accepted for any inaccuracies.

RESERVATIONS

The user may request information and/or reservations via e-mail info@lascorchuelas.com, contact forms on the website LASCORCHUELAS.COM or telephone +34 608821961.

The user can see the availability of accommodation from the website LASCORCHUELAS.COM, in the “reservations” section, the user can enter the data requested on the form to request a reservation. We cater to preferences, subject to availability.
The website continuously updates the availability of published accommodation, however if there is any problem regarding a reservation made, LASCORCHUELAS.COM will contact the user to offer other alternatives, and if not interested in any of the proposals, we will proceed to refund the amounts paid. If the unavailability of accommodation is due to causes beyond LASCORCHUELAS.COM will not assume any liability for damages caused.
The user who makes a reservation, from that moment, is accepting the receipt of an e-mail/s relevant to your reservation.
Also the user agrees to receive an e-mail, which after the end of your stay / service could be sent inviting you to give your opinion on the service provided by LASCORCHUELAS.COM.

PAYMENT OF THE SERVICE

LASCORCHUELAS.COM tries to offer very competitive prices and services. If offers and / or promotions are made, these will be indicated as such, otherwise no liability can be derived in case of obvious errors (including typos), therefore will not be binding.
The forms of payment for the confirmation of reservations will be as follows:
– Through the payment platform (25% of the total reservation)
– By bank transfer or deposit account. (25% of the total reservation)
– By bank card through Virtual POS (25% of the reservation) .

For payments through virtual POS with bank card, the user will pay 25% of the total amount of the reservation at the same time the reservation is made.

Last minute reservations (at least 5 hours before the date of arrival at the house): the advance payment must be made at the time of booking.
The contracting user or client declares that he/she is the holder of the bank account or credit card, declaring to have the legitimate consent of the holder of the same for the payment of the contracted service/reservation. It also guarantees that it has the necessary funds to pay for the contracted services. LASCORCHUELAS.COM reserves the right to verify payment information. Each of the transactions made in LASCORCHUELAS.COM is 100% secure. All transactions involving the transmission of personal or banking data are performed using a secure environment. LASCORCHUELAS.COM uses a server based on SSL (Secure Socked Laver) standard technology.

If you have any doubts about how to make a reservation or the payment system, please contact us by phone at 34. 608821961 or by email at info@lascorchuelas.com.
The price does not include any other service not specified in the contract that details the service that is contracted or that has been contracted.

Check-in and check-out times

The user must give at least 5 hours notice of his/her arrival time at the establishment, respecting the following timetables established for occupancy and departure from the accommodation:
Check-in time: from 4:00 pm to 9:00 pm. No one will be received later than 10 pm. Arrival after this time will result in the loss of the contracted night. Failure to arrive at the guesthouse on the day of arrival without notice, after 11:00 p.m. will result in the loss of the room rate.

Cancellation of reservations

In cases of cancellation of the reservation, the user must pay the corresponding management fees to LASCORCHUELAS.COM, The percentages will be applied on the amount paid in advance:

  • 90% refunded if cancellation is made more than 30 days in advance
  • 60% is refunded if cancellation is made more than 15 to 30 days in advance.
  • 40% is refunded if cancellation is made more than 15 to 7 days prior to departure.
  • If cancelled 3 days prior to arrival, the reservation will be forfeited and the full amount of the stay will be charged.

Reservations made from websites other than LASCORCHUELAS.COM will be subject to the cancellation conditions specified in that portal.
In case of abandonment of the accommodation by the user before the scheduled date will not be entitled to a refund of any amount.

Obligations with respect to housing.

The following obligations and conditions must be respected in all points. The signature of the client on the registration form implies the ACCEPTANCE by the user of all the GENERAL AND SPECIFIC CONDITIONS OF THE ACCOMMODATION. In case of non-compliance, the owner of the cottage reserves the right not to accept or cancel immediately the reservation or stay in the cottage, and its consequent immediate vacancy without any monetary return.

SPECIFIC CONDITIONS

  • The consumption of food and beverages not served by the house is not allowed. Except in room number 7, La casita del guarda¨.
  • Smoking is not allowed
  • Pets are not allowed.
  • Children under 10 years of age are not allowed. Children under 18 years of age must be accompanied by their parents, guardians or adults duly authorized by them. The staff of the guesthouse may require the relevant documentation that identifies the adults as their parents/guardians or authorized persons.
  • Wood-burning fireplace. During use, the doors must be closed. It is forbidden to remove the ash drawer while the fireplace is lit. The user agrees to make responsible use of this service, avoiding overheating and fire hazards. The use of the fireplace includes a supplement of 10 € per load.
  • Conditions about pets. Pets are not allowed at the PALACIO VIEJO DE LAS CORCHUELAS.
  • From 11:30 p.m. onwards, silence will be maintained, respecting the sleep of the rest of the house.

GENERAL CONDITIONS

– The user undertakes to make proper use of the reserved accommodation, maintaining good behavior and respecting other guests.
— The user must respect the schedules established for occupancy and departure of the room.
– The user must make responsible and careful use of electricity, heating, water and firewood.

– The user and accompanying persons of legal age must fill out and sign the passenger registration forms (Model of Hospederías de la Guardia Civil).
– No more persons may be accommodated than are indicated in the reservation and subsequently in the passenger check-in. Persons who exceed the number of guests on the reservation or who are not identified in the check-in register may be refused entry to the accommodation or required to leave the accommodation.
– In the event that the behavior is not correct, the reservation may be cancelled without the right to a refund of any amount; and request the corresponding reparations for the damages that the user may cause as a result of his or her harmful behavior.

WEB USERS/ CONTACT FORM/ INQUIRIES

By email and / or web contact form users who need any service can contact LASCORCHUELAS.COM in order to obtain more information, clarifications, make inquiries and make reservations that are of interest.

The completion and sending of the contact form implies the express consent of the user to receive by email or post, advertising offers if it were the case. The user may revoke such consent and exercise their rights in relation to the data and information we process about the person concerned, such as the right of access, rectification, deletion, tender, portability or opposition, by sending an email to info@lascorchuelas.com requesting that the Form for the exercise of the rights of the person concerned be sent. This form must be resent attaching a copy of the ID card or substitute identification document that legally identifies the interested party.
The consultation service to resolve doubts that may arise to users has NO additional cost, it is free of charge.

USER OBLIGATIONS

The user agrees to make appropriate use of the services and content that LASCORCHUELAS.COM offers and not use them for:
– Perform illegal or criminal activities, contrary to good faith, morals and public order, to the uses, and / or violate the regulations on intellectual property, or any other rule of the applicable legal system.
– Introduce or disseminate on the network data programs (viruses and malicious software) likely to cause damage to computer systems LASCORCHUELAS.COM, its suppliers or third party users of the Internet.
– It is forbidden to introduce images or comments that violate the dignity and rights of persons. LASCORCHUELAS.COM take the necessary measures to stop such conduct, including the adoption of appropriate legal measures.
– The user agrees to make responsible use of the contact service that LASCORCHUELAS.COM makes available on the website.

RESPONSIBILITY

EL PALACIO VIEJO DE LAS CORCHUELAS shall not be liable for damages caused to the user in case of impossibility to provide the services covered by these conditions, in cases of force majeure, fortuitous event or other causes not attributable to it. Nor shall it be liable for damages or losses arising from the infringements of any user that affect the rights of another user or third parties.
If the incident occurs in BOOKING’s booking manager platform, EL PALACIO VIEJO DE LAS CORCHUELAS shall not be liable either jointly or severally for any damages that BOOKING’s conduct may cause to the user or third parties, without prejudice to the fact that the affected user may direct his claim directly against BOOKING.
EL PALACIO VIEJO DE LAS CORCHUELAS does not guarantee the availability, access and continuity of the operation of the website and the services offered to users, and therefore shall not be liable for any damages caused to the user as a result of the unavailability, incidences or access failures and lack of continuity of the services. This is not attributable to EL PALACIO VIEJO DE LAS CORCHUELAS.
The liability assumed will be limited to the amount of the amounts received directly from the user by EL PALACIO VIEJO DE LAS CORCHUELAS, excluding in any case of liability for consequential damages or lost profits.
Within the website may include links to other websites over which LASCORCHUELAS.COM has no control and whose content is not responsible. The user assumes sole responsibility for any damages that, if any, may arise from access to such content, as well as any other damage or injury caused to your computer system by any material downloaded or otherwise obtained through the use of services or any loss of data derived from the download of such material. Therefore the user disclaims liability to LASCORCHUELAS.COM for the content that may contain the linked sites. If the user becomes aware that a linked site contains inappropriate information or may cause damage may communicate it in order to take appropriate measures.
EL PALACIO VIEJO DE LAS CORCHUELAS will not be liable for damages generated as a result of the inclusion of false data and information on the website, or the distribution by users or third parties of viruses that may cause damage to other users. Nor for damages arising from the infringements of any user that affect the rights of another user or third parties.
EL PALACIO VIEJO DE LAS CORCHUELAS will not be responsible for the inadequate use of the service as a result of maintenance work, or a faulty configuration of the user’s computer equipment, or insufficient capacity to support the computer systems necessary for the use of the services offered.

BILLING

In accordance with the provisions of Article 8 of Royal Decree 1619/2012, of November 30, approving the Regulations governing invoicing obligations, by accepting these general contracting conditions, the customer consents and accepts that the various invoices issued for the provision of services may be sent in electronic format via e-mail to an active account of the interested party.
The total price to be paid by the user/client includes the price of the service, plus, if applicable, deductions and the corresponding VAT, according to the tax rate in force on the date the service is contracted. Payment is made in Euro € currency. Delay in payment may lead to the application of a percentage of interest for late payment.

PRIVACY

The protection of personal data provided by users is of utmost importance to LASCORCHUELAS.COM and, therefore, will ensure compliance with the relevant regulations on data protection.
LASCORCHUELAS.COM only collect, process and use the personal data of users if there is an express consent of the user or a legal provision that allows the collection, processing or use of such data. LASCORCHUELAS.COM understands that with the verification of the express consent given by the user in the contact form, this accepts the sending, by e-mail or any other means of electronic communication equivalent, advertising on services that may be considered of interest to the user. The user may, at any time, exercise his right of access, rectification, deletion, tender, portability or opposition, by sending an e-mail to informacion@lascorchuelas.com, from where he will be informed how to proceed.
LASCORCHUELAS.COM will be limited to collect, process and use those data that are necessary for the provision of services, offers and for the use and operation of the web.
Also the user agrees to receive an e-mail, which after the end of the service could be sent inviting you to give your opinion on the service provided by LASCORCHUELAS.COM.
LASCORCHUELAS.COM also sends or may send notifications via e-mail to its users / customers UNLESS otherwise indicated by the user / customer.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All content and elements that the user can access through the services offered by LASCORCHUELAS.COM are subject to industrial and intellectual property rights of LASCORCHUELAS.COM or third party owners thereof.
These elements belong to the owner of the website. The user will not acquire by the use of the service on the website any intellectual and industrial property rights, nor any license to use such elements, nor the user is granted the right of alteration, modification, exploitation or reproduction, distribution, public communication or any other right that corresponds to the owner of the right concerned.
Among the contents belonging to the owner of the website are the texts, graphics, images, icons, photographs, videos, animations, trademarks, software, databases, and other audiovisual, sound and technological content, as well as the graphic design and source codes used. All elements appearing on the website are the intellectual and industrial property of the owner.
It is forbidden for any user to copy or distribute the content of the website for commercial use. Nor may be used on other websites without the prior express permission of the owner.
The user agrees not to make any commercial exploitation, direct or indirect.
Also, LASCORCHUELAS.COM not be liable for damages or losses arising from infringements of any user that affect the rights of another user, or third parties, including copyright, trademarks, patents, confidential information and any other intellectual and industrial property rights.

MODIFICATION, DURATION AND TERMINATION

LASCORCHUELAS.COM reserves the right to modify at any time these Conditions.

The new conditions will apply from the date they are published on the website. LASCORCHUELAS.COM, so the user must read the conditions and when it is of interest to review them.

The provision of the service offered to users through the website has an indefinite duration. However, LASCORCHUELAS.COM is authorized to terminate, suspend or discontinue unilaterally and at any time, without notice, the provision of service to any of the users, without incurring any liability.
NULLITY AND INEFFECTIVENESS OF THE CLAUSES
If any clause of these conditions of use were void or voidable, shall be deemed not to be in force and remain in force the remaining clauses not affected by the invalidity or voidability.

APPLICABLE LAW AND COMPETENT JURISDICTION

These general conditions of use are governed by Spanish law, and the Courts and Tribunals of Extremadura are competent to hear any controversy arising from these conditions.

expressly waiving the user to any other jurisdiction that may apply. Without prejudice to the provisions established for consumers in the regulations governing the defense and protection of consumers and users.